Effective Date: September 20, 2026

At Plieger, we want to make the delivery process clear and straightforward from the moment you place your order until it arrives at your delivery address. This Shipping & Delivery Policy explains our shipping coverage, free shipping, payment methods, order cut-off time, handling time, transit time, estimated delivery time, tracking, address accuracy, delays, damaged or lost packages, and other delivery-related matters.

Please review this policy before placing an order so you understand how our delivery process works.

Where We Ship

Plieger currently ships orders to customers within the Netherlands.

We deliver to residential and commercial addresses that can be serviced by our available delivery providers.

If a particular product has specific delivery restrictions or availability conditions, the relevant information will be displayed on the product page or during checkout.

Free Shipping

We offer free standard shipping within the Netherlands.

For eligible standard deliveries within the Netherlands:

Shipping Cost: €0.00 — Free Shipping

Customers will not be charged a standard shipping fee for eligible orders.

If a particular product or delivery method has different shipping conditions, any applicable charge will be clearly displayed before the customer completes the order.

We aim to ensure that the shipping information displayed on our website, checkout, and Google Merchant Center remains consistent.

Payment Methods

We currently accept the following payment methods:

• Credit Cards

• Debit Cards

• PayPal

• Google Pay

• Buy with Shop

• Afterpay

Payment options may be subject to availability and eligibility requirements determined by the applicable payment provider.

Payments are processed through the relevant payment service provider. Payment information is handled through secure payment systems, and we do not request or store full payment credentials that are processed directly by the payment provider.

Order Cut-Off Time

Our standard order cut-off time is:

3:00 PM, Monday – Friday

Orders placed before 3:00 PM on a business day will normally begin processing within our stated handling period.

Orders placed after 3:00 PM may begin processing on the next business day.

Orders placed during weekends or applicable public holidays may begin processing on the next available business day.

Time Zone: Central European Time / Central European Summer Time (CET/CEST), as applicable in the Netherlands.

The order cut-off time is used when determining the expected processing and delivery timeframe.

Order Handling Time

Our standard handling time is:

1–2 business days

Handling time is the period required to prepare your order for dispatch after successful payment confirmation.

During the handling period, we may:

• Confirm payment.

• Review the order details.

• Confirm product availability.

• Prepare the purchased products.

• Check and package the order.

• Prepare the shipment for collection by the delivery provider.

Orders may occasionally require additional processing time during periods of high order volume, promotional campaigns, holidays, or unforeseen operational circumstances.

If a significant delay is expected, we will make reasonable efforts to keep you informed.

Transit Time

After an order has been dispatched and handed over to the delivery carrier, the estimated transit time is:

2–5 business days

Transit time refers to the period between the shipment being handed over to the carrier and its delivery to the customer's address.

Actual transit time may vary depending on the destination, carrier operations, public holidays, weather, transportation conditions, and other circumstances outside our reasonable control.

Total Estimated Delivery Time

Our standard estimated total delivery time is:

3–7 business days

The estimated delivery period consists of:

• Handling time: 1–2 business days

• Transit time: 2–5 business days

• Total estimated delivery: 3–7 business days

The estimated delivery period may depend on the time the order is placed.

For example, an order placed after the 3:00 PM cut-off time may begin processing on the next business day.

Delivery estimates are provided as a general guide and are not guaranteed delivery dates unless expressly stated otherwise.

What Counts as a Business Day

For the purposes of this Shipping Policy, a business day generally means:

Monday through Friday

Business days do not normally include weekends or applicable public holidays.

Orders placed after the daily cut-off time, on weekends, or on public holidays may begin processing on the next available business day.

Shipping Carriers

We may use an appropriate delivery provider depending on the destination, product dimensions, order requirements, availability, and operational circumstances.

The delivery carrier used for an individual order may vary.

We do not guarantee that every order will be delivered by one particular carrier.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched and handed over to the delivery carrier.

You can use the tracking information to monitor the progress of your shipment.

If you have not received tracking information within the expected timeframe, or if the tracking information does not appear to update, please contact our customer support team.

Email: info@plieger.store

Phone: +31 26 327 2900

Changing or Cancelling an Order

If you need to change an item, delivery address, or cancel your order, please contact us as soon as possible after placing your order.

We will review your request and, where possible, accommodate it before the order enters the fulfillment or dispatch process.

Once an order has been processed, packed, or handed over to a delivery carrier, changes or cancellation may no longer be possible.

For information about cancellation, withdrawal, returns, and refunds, please refer to our:

• Cancellation Policy

• Return & Refund Policy

• Terms & Conditions

Nothing in this section limits any mandatory consumer rights available under applicable Dutch or European law.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete delivery information at checkout.

Please carefully check:

• Full name.

• Street name and house number.

• Apartment, unit, or other address information where applicable.

• Postal code.

• City.

• Country.

• Any additional delivery instructions required for successful delivery.

If you notice an error in your delivery address after placing an order, please contact us immediately.

If an order cannot be delivered because the customer provided an incorrect, incomplete, or undeliverable address, we may need to arrange further delivery instructions with the customer.

Any applicable reshipping arrangements or costs will be handled in accordance with applicable law.

Delivered but Not Received

If the carrier's tracking information shows that your order has been delivered but you cannot locate the package, we recommend taking the following steps:

1. Check around your normal delivery location.

2. Check entrances, reception areas, mailrooms, or other safe delivery locations where applicable.

3. Check with household members, colleagues, neighbours, or building management.

4. Review the carrier's tracking information for additional delivery instructions.

5. Contact us if the package still cannot be located.

We will review the available information and, where appropriate, assist with contacting or investigating the shipment with the delivery carrier.

Shipping Delays

We work to meet our estimated delivery timeframes, but delivery schedules can occasionally be affected by circumstances outside our reasonable control.

These may include:

• Severe weather.

• Transportation disruptions.

• Public holidays.

• High carrier volumes.

• Operational disruptions.

• Incorrect or incomplete delivery information.

• Unexpected logistical problems.

• Other circumstances affecting the delivery network.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information and updated tracking details where available.

Lost Packages

If your shipment appears to be lost or tracking information has stopped updating for an unusually long period, please contact us.

We may investigate the shipment with the relevant delivery carrier to determine its status.

Once the investigation has been completed, we will determine the appropriate resolution in accordance with applicable law and our Return & Refund Policy.

Damaged Packages or Products

If your order arrives damaged, please contact us as soon as reasonably possible after receiving the delivery.

To help us review the issue, please provide:

• Your order number.

• A description of the damage.

• Clear photographs of the damaged product.

• Clear photographs of the external packaging where applicable.

• Any other information reasonably requested by our customer support team.

We will review the circumstances and determine the appropriate resolution in accordance with applicable consumer rights and our Return & Refund Policy.

Multiple-Item Orders

If your order contains multiple products, the products may occasionally be shipped or delivered separately.

This may occur because of product availability, fulfillment arrangements, packaging requirements, or delivery logistics.

Where separate shipments are used and tracking is available, separate tracking information may be provided.

Holiday and Peak-Season Shipping

During public holidays, promotional campaigns, and periods of unusually high order volume, processing and delivery may take longer than the standard estimated timeframe.

If you are placing an order for a specific date or occasion, we recommend allowing sufficient time for processing and delivery.

Any temporary changes to shipping conditions or delivery estimates will be communicated on our website or during checkout where applicable.

Undeliverable or Refused Packages

If a package cannot be delivered because of an incorrect or incomplete address, unsuccessful delivery attempts, or another issue attributable to the recipient, we may contact the customer to determine the appropriate next steps.

Any refund, reshipping arrangement, or other resolution will be handled in accordance with applicable law and the circumstances of the order.

Delivery Information

For clarity, our standard delivery information is:

These shipping details should remain consistent across our website, product pages, checkout, and applicable Google Merchant Center shipping settings.

Consumer Delivery Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply under Dutch or European law.

Where applicable, customers retain their statutory rights regarding delivery, cancellation, withdrawal, refunds, defective products, and conformity with the purchase agreement.

If you have a question about your consumer rights or a specific delivery issue, please contact us.

Questions About Shipping

If you have any questions about shipping, delivery times, tracking, or the status of your order, our customer support team is available to assist you.

Email: info@plieger.store

Phone: +31 26 327 2900

Chat Support: Available 24/7

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Contact Information

Legal Business Name: Plieger B.V.
Business Name: Plieger
VAT Number: NL002074709B01
Website: Plieger.store
Email: info@plieger.store
Phone: +31 26 327 2900
Business Address: De Overmaat 60, 6831 AJ Arnhem, Netherlands
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Chat Support: Available 24/7
Time Zone: Central European Time / Central European Summer Time (CET/CEST)

Related Policies

• Privacy Policy

• Return & Refund Policy

• Cancellation Policy

• Terms & Conditions

• Cookie Policy

• FAQ

• Contact Us