Return Policy

Effective Date: September 20, 2026

At Plieger, we want you to feel confident when ordering bathroom products and accessories from our store. This Return Policy explains when you can return an item, the condition required for a return, who is responsible for return shipping costs, and how to request a return.

Please read this policy before sending an item back. Following the steps below helps us process your return as efficiently as possible.

All prices and amounts mentioned in this policy are in EUR (€).

Return Window

You may request a return for an eligible product within 30 calendar days from the date the order was delivered.

The 30-day period starts from the delivery date of the relevant order or product.

Return requests submitted after the 30-calendar-day return period may not be accepted, except where mandatory consumer rights provide otherwise.

What Can Be Returned

You may request a return when:

You changed your mind about the purchase
You ordered the wrong product
The product is no longer required
The product arrived damaged
The product is defective or does not function as expected
You received the wrong product
The product is otherwise eligible under this Return Policy

All return requests are subject to the applicable return conditions described below.

Nothing in this policy limits any mandatory consumer rights that apply to you under applicable Dutch or European consumer law.

Conditions for a Valid Return

For a standard change-of-mind return, the product should:

Be returned within 30 calendar days of delivery
Be unused and in its original condition
Not show unnecessary signs of use, damage, installation, modification, or improper handling
Include the original packaging and accessories where reasonably available
Include all parts, fittings, manuals, and other items supplied with the product where applicable
Be accompanied by your order number or other valid proof of purchase

If a product has been used beyond what is reasonably necessary to inspect and assess its nature, characteristics, and functioning, Plieger may account for any resulting diminished value where permitted by applicable law.

For products that arrive damaged, defective, or incorrect, please contact us as soon as possible with details of the issue.

Return Authorization

Please contact us before sending any product back.

You can request return instructions by contacting:

Email: info@plieger.store
Phone: +31 26 327 2900

Please include:

Your order number
Your name
The product you want to return
The reason for the return
Photos of the product when relevant
Photos of the packaging when the product arrived damaged

After reviewing your request, we will provide the appropriate return instructions and return address.

Please do not send a return to our business address without receiving return instructions first. This helps prevent delays in identifying and processing your return.

Return Method

Returns are handled by mail/carrier using the return instructions provided by Plieger.

We recommend using a tracked shipping service when you are responsible for arranging the return shipment. Keep your shipping receipt and tracking information until the return has been received and processed.

Who Pays for Return Shipping?

Change-of-Mind Returns

If you are returning an otherwise eligible product because you changed your mind, ordered the wrong product, or no longer need the item, you are responsible for the direct cost of returning the product, unless Plieger has agreed otherwise.

Damaged, Defective, or Incorrect Products

If the product:

Arrived damaged
Is defective
Does not correspond with what you ordered
Was supplied incorrectly by Plieger

please contact us as soon as possible.

Where the issue is confirmed to be the responsibility of Plieger, we will provide appropriate instructions for returning the product and will not require you to bear return costs where applicable under law.

Please provide photos and a description of the problem where possible so that we can assess the issue efficiently.

Original Shipping Costs

For a valid statutory withdrawal, applicable Dutch and European consumer rules determine which delivery costs must be refunded.

Where you exercise a statutory right of withdrawal, Plieger will refund the applicable standard delivery cost paid for the original order as required by law. Any additional cost resulting from choosing a more expensive delivery option than the least expensive standard delivery method may not be refundable where permitted by law.

For returns outside statutory withdrawal rights, any original shipping charges will be handled according to the applicable terms of the order.

No Restocking Fee

Plieger does not charge a restocking fee for approved returns.

Restocking Fee: €0.00

Where applicable, a reduction in the refund may only be made for diminished value resulting from handling beyond what was necessary to establish the nature, characteristics, and functioning of the product, in accordance with applicable law.

Refunds

Once your returned product has been received and reviewed, we will process the applicable refund.

For a statutory withdrawal, refunds will generally be made without undue delay and within the legally applicable timeframe. Where permitted by law, Plieger may withhold reimbursement until the returned goods have been received or you provide evidence that they have been sent back.

Refunds will normally be made using the same payment method used for the original transaction, unless another method has been agreed with you and this does not cause you additional fees.

The time it takes for the refunded amount to appear in your account may also depend on your payment provider.

Damaged or Defective Products

If your product arrives damaged or has a defect, please contact us as soon as possible.

To help us investigate the issue, please provide:

Order number
Product name
Description of the problem
Photos or videos showing the issue where appropriate
Photos of the external packaging when the damage occurred during delivery

We will assess the situation and provide the appropriate solution in accordance with applicable consumer rights.

Depending on the circumstances, the appropriate solution may include repair, replacement, price reduction, or refund, where applicable.

Wrong Product Received

If you receive a product different from the one you ordered, please contact us before returning it.

We will review the order and provide return instructions where required.

If the incorrect product was supplied by Plieger, you will not be responsible for the return cost where applicable.

Exchanges

We do not currently offer direct product exchanges as a standard return option.

If you want a different product, you may return the eligible product under this policy and place a new order for the product you prefer.

Where a product is defective or incorrectly supplied, Plieger will provide an appropriate remedy in accordance with applicable consumer law.

Items That May Not Qualify for a Standard Change-of-Mind Return

The following may not qualify for a standard change-of-mind return where applicable:

Products that have been installed or permanently fitted
Products that have been modified, altered, cut, drilled, or otherwise changed after delivery
Products damaged through improper use, installation, or handling
Products that are returned after the 30-calendar-day return window, unless mandatory consumer rights apply
Products that cannot be returned for hygiene or health-protection reasons after the seal has been broken, where applicable by law
Custom-made or personalised products, where applicable and permitted by law
Products that are incomplete or missing components, subject to applicable consumer rights

This section does not exclude any mandatory statutory rights that cannot legally be excluded.

Products That Have Been Installed

Please inspect your product before installation whenever reasonably possible.

If a product is installed before you have checked it and it is later found to be defective or incorrect, contact us immediately.

Installation does not remove mandatory consumer rights where those rights apply. However, unnecessary installation or use may affect the assessment of damage or diminished value where permitted by law.

Safe Return Shipping

When returning a product, please package it securely to reduce the risk of damage during transportation.

We recommend:

Using suitable protective packaging
Including all relevant parts and accessories
Keeping your return tracking information
Keeping proof of postage until your return has been processed

Plieger cannot treat an item as received until there is reasonable evidence that it has been delivered to us.

Cancelling an Order Instead

If you want to cancel an order before it has been shipped, please contact us as soon as possible.

We will try to process cancellation requests before the order enters fulfillment.

Once an order has already been processed or shipped, cancellation may no longer be possible through our order system. In that situation, you may use the applicable return or statutory withdrawal procedure.

For shipping and handling information, please see our Shipping & Delivery Policy.

Statutory Right of Withdrawal

For consumers in the Netherlands and the European Union, statutory consumer rights may provide a 14-day withdrawal period for qualifying distance purchases.

Where this statutory right applies, you generally have the right to withdraw from the purchase without giving a reason within the applicable withdrawal period.

Our 30-day return window provides an additional return period for eligible products, subject to the conditions in this policy.

Mandatory consumer rights take precedence over any conflicting provision in this policy.

Questions About Returns

If you have any questions about returning an item or need return instructions, please contact us:

Plieger B.V.
Website: Plieger.store
Email: info@plieger.store
Phone: +31 26 327 2900
Business Address: De Overmaat 60, 6831 AJ Arnhem, Netherlands
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST)
Live Chat: Available 24/7
Time Zone: Central European Time / Central European Summer Time (CET/CEST)