Frequently Asked Questions
Find answers to common questions about products, orders, payments, delivery, returns, refunds, and support.
General Questions
What does Plieger sell?
Plieger is an online store offering bathroom accessories and related bathroom products.
Where does Plieger operate?
Plieger B.V. operates online from De Overmaat 60, 6831 AJ Arnhem, Netherlands, and currently serves customers in the Netherlands.
Orders
How can I place an order?
Select the product you want, add it to your cart, proceed to checkout, enter your required information, choose an available payment method, and complete your order.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you should receive an order confirmation with the relevant order details.
Can I cancel my order?
If your order has not yet been shipped, contact us as soon as possible at info@plieger.store.
For qualifying online purchases, statutory withdrawal rights may also apply under applicable Dutch and EU consumer law.
Can I change my delivery address after placing an order?
Contact us as soon as possible if you need to change your delivery address. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Payment
Which payment methods do you accept?
Plieger accepts PayPal and Afterpay.
What currency are prices shown in?
Prices are shown in euros (€).
Is my payment information secure?
Payment information is processed through the applicable payment provider. We do not request that customers send payment card details by email.
What happens if my payment fails?
If a payment cannot be completed, your order may not be processed. You may need to try the payment again or use another available payment method.
See our Payment Policy for more information.
Shipping & Delivery
Do you offer free shipping?
Yes. Standard shipping within the Netherlands is free (€0.00).
How long does delivery take?
Our estimated delivery time is 3–7 business days.
- Handling: 1–2 business days
- Transit: 2–5 business days
What is your order cut-off time?
Orders placed by 3:00 PM, Monday – Friday are processed according to our normal handling schedule.
Orders placed after the cut-off time, on weekends, or on applicable public holidays may be processed on the next business day.
Will I receive tracking information?
Where tracking is available for your shipment, relevant tracking information may be provided so you can follow the delivery.
What if my order is delayed?
Delivery times are estimates and may occasionally be affected by circumstances outside our control. If your order appears significantly delayed, contact us at info@plieger.store.
What if my package arrives damaged?
If your order arrives damaged, contact us as soon as possible and provide your order details and, where useful, photographs of the damage.
See our Shipping & Delivery Policy for more information.
Returns
How long do I have to return an item?
Our store return policy provides a 30-calendar-day return window from delivery, subject to the conditions in our Return Policy.
This is separate from the statutory 14-day withdrawal period that may apply to qualifying distance purchases under Dutch and EU consumer law.
How do I request a return?
Contact us at info@plieger.store with your order details before sending a return.
Please do not send products to our business address unless we have provided return instructions.
Do I have to pay return shipping?
For a change-of-mind return, the customer is generally responsible for the applicable return shipping costs.
For damaged, defective, or incorrect products, Plieger will handle applicable return costs as required by law.
Is there a restocking fee?
No. Our restocking fee is €0.00.
Can I exchange an item?
Exchanges are not our standard return method. If you need a different product, contact us and we can explain the available options.
Refunds
How will I receive my refund?
Approved refunds are generally issued to the original payment method used for the purchase.
How long does a refund take?
We process approved refunds without undue delay and within the applicable legal timeframe. The time for the funds to appear may also depend on your payment provider.
Are there any restocking fees deducted from my refund?
No. Plieger does not charge a restocking fee (€0.00).
What happens if I return a damaged or incorrect product?
Contact us with your order details. We will review the issue and handle the applicable return and refund process in accordance with our policies and applicable law.
See our Refund Policy for more information.
Product Questions
Where can I find product information?
Product information is provided on the relevant product page. If you need additional information before ordering, contact our support team.
What if I receive the wrong product?
Contact us at info@plieger.store as soon as possible with your order details. We will review the issue and provide the appropriate next steps.
What if my product is defective?
Contact us with your order number and details of the issue. We will assess the situation and handle your rights and available remedies in accordance with applicable law.
Customer Support
When can I contact customer support?
Customer support is available Monday – Friday, 9:00 AM – 5:00 PM.
Is chat support available?
Yes. Chat support is available 24/7.
What information should I provide when contacting you about an order?
Please include your order number and a short description of your question or issue. For damaged or incorrect products, photographs may also help us review the matter.
What is Plieger's email address?
You can reach us at info@plieger.store .
What is Plieger's phone number?
You can call us at +31 26 327 2900 .
Legal & Policies
Where can I read Plieger's policies?
You can find our main policies below:
What are my consumer rights?
Nothing in our policies is intended to remove or restrict mandatory consumer rights that apply under applicable Dutch or EU law.
If a statutory consumer right provides a different or additional protection, that statutory right remains applicable.
Still Have a Question?
Our support team is happy to help with your questions.
Email: info@plieger.store
Phone: +31 26 327 2900
Plieger B.V.
De Overmaat 60, 6831 AJ Arnhem, Netherlands