Refund Policy

Effective Date: September 20, 2026

This Refund Policy explains how Plieger handles refunds after a returned product has been received, how long the refund process takes, which payment method refunds are sent to, and what to do if your refund does not appear as expected.

If you are looking for information about whether an item can be returned and how to send it back, please see our Return Policy, which explains return eligibility, conditions, and the return process in detail.

All amounts referenced in this policy are processed in EUR (€).

How the Refund Process Works

Once your returned product arrives at our designated return facility, our team will review the product to confirm that it meets the applicable return conditions.

The review may include checking:

The condition of the product
Whether the product has been used or installed
Whether the original components and accessories are included
Whether the product has been damaged after delivery
Whether the return falls within the applicable return period

After the review is complete, we will process the applicable refund.

Approved refunds are normally issued to the same payment method originally used to place the order.

We generally cannot redirect a refund to a different payment method, bank account, or unrelated account.

How Long Refunds Take

Once we have received and reviewed your return, an approved refund will normally be processed within 5–10 business days.

The refund will be issued to the same payment method originally used to place the order.

After Plieger issues the refund, your bank, PayPal, Afterpay, or other payment provider may require additional time to make the funds available in your account. The actual time required for the funds to appear can therefore vary depending on the payment provider.

For a statutory withdrawal, applicable law may allow Plieger to withhold reimbursement until:

We have received the returned product; or
You have provided evidence that the product has been sent back,

whichever is applicable under the circumstances.

Refund Payment Method

Refunds are normally issued using the same payment method used for the original purchase.

Plieger currently accepts:

PayPal
Afterpay

If you paid through PayPal, the refund will normally be processed through PayPal.

If you paid through Afterpay, the refund will normally be processed through Afterpay and may affect your applicable payment arrangement.

We generally cannot transfer a refund to a different payment method or account.

Restocking Fee

Restocking Fee: €0.00

Plieger does not charge a restocking fee for approved returns.

There is no fixed restocking charge and no percentage-based restocking charge.

A customer will not be charged simply because an eligible product is returned.

However, where permitted by applicable law, the refund may be reduced if the product has been handled beyond what was necessary to establish its nature, characteristics, and functioning.

Any such reduction is based on applicable diminished value and is not a restocking fee.

If a deduction applies, Plieger will explain the reason.

Return Shipping Costs and Refunds

Change-of-Mind Returns

If you return an otherwise eligible product because you changed your mind, ordered the wrong product, or no longer require the item, the direct cost of returning the product is your responsibility, unless Plieger has agreed otherwise.

Please use the return instructions provided by Plieger.

Damaged, Defective, or Incorrect Products

If a product:

Arrived damaged
Is defective
Is not in conformity with your order
Is different from the product you ordered

please contact us as soon as possible.

Where Plieger is responsible for the issue, we will handle the applicable return costs in accordance with applicable consumer law.

You will not be required to bear return costs where applicable law requires Plieger to cover them.

Original Delivery Charges

Where a statutory right of withdrawal applies, Plieger will refund the applicable standard delivery charge paid for the original order as required by applicable law.

If you selected a more expensive delivery option than the least expensive standard delivery option offered by Plieger, the additional amount may not be refundable where permitted by law.

For returns outside a statutory withdrawal, original delivery charges will be handled according to the applicable terms of the order.

If Your Refund Hasn't Arrived

If your refund has been approved and processed but you still cannot see the funds, we recommend checking the following first:

Check your PayPal or Afterpay account, depending on your payment method
Check your bank account or payment statement
Check whether your payment provider has notified you about the refund
Allow additional processing time for your payment provider
Contact your bank or payment provider if necessary

If you have completed these checks and still cannot locate your refund, contact us at info@plieger.store.

Please include your order number so we can investigate the refund.

Refunds for Damaged or Defective Products

If your product arrived damaged or defective, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your order number
Product name
Description of the issue
Photos of the product
Photos of the external packaging where relevant

Once the issue has been reviewed, we will provide an appropriate solution in accordance with applicable consumer rights.

Depending on the circumstances, this may include:

Repair
Replacement
Price reduction
Refund

Where a refund is appropriate, it will be processed according to this Refund Policy and applicable law.

For complete information about reporting and returning damaged or defective products, please see our Return Policy.

Refunds for Incorrect Products

If you receive a product that is different from the product you ordered, please contact Plieger before returning the product.

We may request photographs or other information to confirm the issue.

If the incorrect product was supplied by Plieger, we will provide appropriate return instructions and handle applicable return costs in accordance with applicable law.

If a refund is the appropriate solution, it will be processed to the original payment method.

Partial Refunds

In certain circumstances, only a partial refund may be issued where permitted by applicable law.

For example, where a statutory withdrawal applies and a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning, Plieger may account for the resulting diminished value.

A partial refund may also apply where only part of a multiple-item order is being returned.

If a deduction is made, we will explain the reason clearly.

Plieger does not use a restocking fee to make such deductions.

Refunds and Promotional Discounts

If your order was purchased using a discount code, promotional offer, or other price reduction, your refund will generally reflect the amount actually paid for the returned product.

For example, if a product was purchased at a reduced promotional price, the refund will normally be based on the discounted amount actually paid rather than the original full price.

Where a promotion required multiple products to qualify for a discount, returning part of the order may affect the promotional discount.

Any applicable adjustment will be made according to the terms of the promotion and applicable law.

Refunds for Multiple-Item Orders

If you return only part of a multiple-item order, the refund will normally apply only to the eligible product or products returned.

If the original order included a promotional discount that depended on purchasing multiple products, the refund may be recalculated according to the applicable promotional terms.

Any applicable adjustment will be communicated where relevant.

Refused or Undeliverable Orders

If an order is refused or returned to Plieger because of circumstances attributable to the customer, such as an incorrect delivery address or failure to accept delivery, the refund will be handled according to the circumstances and applicable consumer rights.

Where permitted by law, reasonable costs resulting from the return of an undeliverable or refused package may be taken into account.

No deduction will be made where the delivery problem was caused by Plieger, the carrier, or another circumstance for which the customer is not responsible.

Refunds for Cancelled Orders

If an order is successfully cancelled before fulfillment, any applicable refund will normally be issued to the original payment method.

If the order has already entered fulfillment or has been shipped, cancellation may no longer be possible.

In that situation, the applicable return or statutory withdrawal procedure may apply.

For additional information, please see our Cancellation Policy.

Refunds Through PayPal

If you paid for your order using PayPal, an approved refund will normally be processed through PayPal using the payment method associated with the original transaction.

After Plieger processes the refund, PayPal may require additional time before the refunded amount becomes available.

If your refund does not appear after the applicable processing period, please contact us with your order number.

Refunds Through Afterpay

If you paid using Afterpay, an approved refund will normally be processed through Afterpay.

The refund may affect your outstanding payment amount or payment schedule according to Afterpay's applicable procedures.

If you have questions about how a refund affects your Afterpay payment arrangement, you may also contact Afterpay directly.

Plieger will provide the relevant refund information for the original transaction.

Return Tracking

When you are responsible for return shipping, we strongly recommend using a shipping method that provides tracking.

Please keep:

Your return tracking number
Proof of postage
Shipping receipt

until your return and refund have been completed.

Tracking information can help confirm that the returned product was shipped and delivered.

Statutory Consumer Rights

Nothing in this Refund Policy is intended to limit or exclude any mandatory consumer rights available under applicable Dutch or European consumer law.

Where mandatory law provides a specific right to withdrawal, cancellation, repair, replacement, price reduction, or refund, those rights take precedence over any conflicting provision of this policy.

For qualifying distance purchases, consumers may have a statutory right of withdrawal subject to applicable legal exceptions and conditions.

Our Return Policy provides additional information about our return window and return process.

Questions About Refunds

If you have any questions about a refund that is being processed or a refund you have already received, please contact us.

Plieger B.V.

Website: Plieger.store
Email: info@plieger.store
Phone: +31 26 327 2900
Business Address: De Overmaat 60, 6831 AJ Arnhem, Netherlands
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET/CEST)
Live Chat: Available 24/7
Time Zone: Central European Time / Central European Summer Time (CET/CEST)

You can also contact us through our Contact Us page.